Refund and Cancellation Policy

Last updated: 30 October 2026

This policy covers payments made for BeatsReply, the sales CRM and Android app operated by Beatscracker, India. Payments are processed securely by Razorpay. Prices are in Indian Rupees and no GST is charged.

1. How billing works

• BeatsReply is a prepaid subscription. You pay for 1, 3, 6 or 12 months in advance for your company.
• There is no automatic debit. Your plan simply ends on its end date unless you renew.
• Add-on features and extra users bought during a month are charged for that month and are then included in your next renewal.
• Your plan, add-ons and extra users start as soon as the payment is confirmed.

2. Cancellation

You can stop using BeatsReply at any time by not renewing. Your account stays active until the end of the period already paid for. To close your account and delete your data, email or WhatsApp us from the owner's registered mobile number.

3. Refunds

• Subscription fees, add-ons and extra users are not refundable once activated, including for unused days of a period.
• The Trial Pack is not refundable.
• We will refund in full if you were charged twice for the same purchase, or if money was deducted but your plan or add-on was not activated and we cannot activate it within 2 working days.
• If BeatsReply is unavailable for more than 3 consecutive days because of a fault on our side, we will extend your plan by the same number of days, or refund that portion if you ask.

4. How to request a refund

Contact us within 7 days of the payment with your company name, registered mobile number and the Razorpay payment ID (shown in your Razorpay receipt or in Plan & billing in the CRM). Approved refunds are sent to the original payment method within 5 to 7 working days.

5. Plan changes

When you switch to another plan, the new plan starts immediately and any days left on your current plan are added on. Moving to a lower plan does not create a refund.

6. Contact

Beatscracker, Nashik, Maharashtra, India
Phone / WhatsApp: +91 91122 91108, +91 72640 18018
Website: beatsreply.com